Return and Exchange policy

📦 Hair Tamers Studio: Return and Exchange Policy we take immense pride in our healthy hair care products and want you to be completely satisfied with your purchase. Due to the nature of our products, please review our policy below.1. General Return/Exchange Conditions * Eligibility Window: We accept returns or exchanges for eligible items within 14 days of the original purchase date. * Product Condition: To be eligible for a return or exchange, the product must be unused, unopened, and in its original, sealed packaging. * Note: Due to hygiene and safety standards for hair care, we cannot accept returns on products that have been opened or used. * Proof of Purchase: A valid receipt or proof of purchase (order number) from Hair Tamers Studio is required for all returns and exchanges. * Shipping Costs: The customer is responsible for all shipping costs associated with returning or exchanging an item.2. Non-Returnable Item the following items are not eligible for return or exchange: * Products that have been opened, sampled, or used. * Gift cards. * Items purchased during a final sale or clearance event (these sales are considered final).3. How to Initiate a Return or Exchange * Contact Us: Before sending any products back, please email us at [support@findmystylist.org] with your order number and the reason for the return or exchange. * Wait for Confirmation: A Hair Tamers Studio representative will review your request and provide you with return instructions and a Return Authorization Number (RAN), if applicable. * Ship the Item: Clearly mark the RAN on the outside of your package and mail the product(s) back to: > Hair Tamers Studio Returns > [1224t Jefferson Hwy Baton Rouge ] > * We highly recommend using a trackable shipping service and/or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.4. Refunds (If Applicable) * Once your return is received and inspected, we will notify you of the approval or rejection of your refund. * If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [5-10] business days. * Shipping costs are non-refundable.5. Exchanges (Damaged or Incorrect Items Only)We only replace items if they are defective, damaged upon arrival, or if you received the incorrect product. * If you need to exchange an eligible item, please email us at [support@findmystylist.org] immediately. * We will cover the shipping cost for sending the replacement item to you. Order Cancellation if you need to cancel an order, please contact us immediately. We can only cancel orders that have not yet been processed for shipping. Once an order has been shipped, it falls under the standard return policy.